The Principle of Good Faith in the Cash on Delivery Payment Method as a Basic of Consumer Liability


  • Fitriani Rahmadia Muria Kudus University, Kudus, 59327 Central Java, Indonesia
  • Maria Dyah Wulandari Muria Kudus University, Kudus, 59327 Central Java, Indonesia
  • Suparnyo Muria Kudus University, Kudus, 59327 Central Java, Indonesia



Cash on delivery, good faith, e-commerce


Nowadays, electronic transaction payments using the Cash on Delivery system are often done and have become popular. Consumers think that the Cash on Delivery system makes it easier for consumers to avoid goods that do not match their orders. However, the main problem in the Cash on Delivery payment system is that consumers are reluctant to make payments after the goods have arrived as agreed. This unilateral cancellation by the consumer can cause losses for the seller, application and even the courier. So, the aim of this research is to examine the responsibility of consumers who have unilaterally cancelled to prevent losses. This research uses normative methods and uses secondary data from primary, secondary, and tertiary legal material. The results found in this research are that agreements must be made based on good faith, which can be interpreted as subjective good faith or honesty and objective good faith or propriety and justice, this is based on Article 1338 Paragraph 3 of the Civil Code. Judges also have the right to assess an agreement and terminate it if the agreement contains something inappropriate or acts unfairly. Before making a purchase, consumers or buyers are expected to have studied the description of the goods to be purchased well, after which they can make transactions using the Cash on Delivery system. The buyer will be deemed to agree to all specifications of the goods and will make payment when the goods arrive. Because in the Cash on Delivery payment method, it is not permitted to make unilateral cancellations without a clear reason, because this is something that has been deemed agreed upon by both parties.


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How to Cite

Rahmadia, F., Wulandari, M. D., & Suparnyo. (2024). The Principle of Good Faith in the Cash on Delivery Payment Method as a Basic of Consumer Liability. ICCCM Journal of Social Sciences and Humanities, 3(3), 1–6.